As part of the Mazdacare package, we’ve included 5 years/unlimited kilometres Mazda On Call Roadside Assistance with all new Mazda vehicles, including the BT-50. That’s part of our worry-free motoring experience.
In the text below, we explain what Mazda On Call covers and how you can utilise our support any time, 24 hours a day, 7 days a week, 365 days a year.
How to Get Help
Call us free, any time, day or night – 0800 800 626
- Mazda On Call is valid for 5 years, unlimited kilometres, from the first registration date for all new passenger Mazda vehicles, including BT-50.
- Mazda On Call applies to the vehicle, not the owner. You, your partner, children, or anyone else authorised by you to drive the Mazda can utilise our service.
- Mazda On Call entitles you to unlimited callouts during the warranty period.
- Should you sell your Mazda, the new owner can enjoy Mazda On Call’s protection for the remainder of the term.
- Free phone 0800 800 626 from any telephone in New Zealand, no matter how far you are from home.
- Simply give us your Mazda plate number and what assistance you require.
What does Mazda On Call Roadside Assistance cover?
Roadside Breakdowns
Roadside Assistance
- Flat battery or tyre? Lost your keys or locked them in your Mazda? We will immediately send a mobile service vehicle to your aid.
- The vehicle has no spare tyre? We will send a mobile service vehicle to assist with refilling using the emergency flat tyre repair kit supplied in the boot of the vehicle under the floor, or transport the vehicle to the nearest approved Mazda service or repair centre.
- Out of Charge (EV)? We will send a mobile service vehicle to transport your vehicle to the nearest charging station, home, or business address.
- Run out of fuel? We will give you 5 litres of fuel at no charge (N/A for MX-30EV).
If the mobile service vehicle can’t fix the problem, you and your vehicle will be taken to the nearest approved Mazda service or repair centre. - Are you away from home and your Mazda needs attention? We can connect you with (or provide directions to) the nearest approved Mazda service or repair centre for any of your parts or service enquiries.
- If you need help with the vehicle's operation, any safety warning lights that may appear, or technical and mechanical information regarding the vehicle, the Mazda On Call team is available 24/7 to help.
Immobilisation
- If your Mazda is immobilised over 100km from home and repairs will take longer than 24 hours, we will proved either a rental car to a cost of $120 per day (excluding GST) maximum 3 days ($360 excluding GST, Fuel and insurance are the responsibility of the warranty holder) or accommodation costs per night (room charge only) of up to $120 ($360 excluding GST) per night to a maximum of three nights. Any costs over and above the allowance shall be the responsibility of the warranty holder.
- If you continue your journey or return home while your Mazda is being repaired, we will transport your vehicle to your home or ultimate destination, whichever is shorter.
Accidents and Theft
Stolen or Damaged Vehicles
- If your Mazda is stolen or damaged in an accident, we will advise you on how to deal with the police, insurance, and finance companies.
- If requested, we can arrange for an accident/tow provider to transport the vehicle to the nearest approved repairer free of charge. The warranty holder is responsible for any storage costs.
- Emergency contact - In case of a breakdown or accident, the Mazda On Call team can connect your call to family members, friends, or business associates to notify them of any possible delays.
- Windscreen/glass repair or replacement – Mazda On Call will refer the owner/driver to the nearest approved Mazda service or repair centre, to arrange the repair or replacement.
Legal Referral
- If you require legal advice relating to a motoring incident, Mazda On Call will help you connect you to your legal advisor at no extra cost.
Accommodation and Medical Aid
New Zealand Accommodation
- If you are traveling around New Zealand, we can provide details and make bookings* at a selection of New Zealand accommodation providers.
Medical Attention
- Should you need medical aid while away from home, we can provide details of the nearest suitable facility.
Disrupted Travel Plans
- If unforeseen events force you to rearrange your travel plans, we can re-book accommodation, flights or other transport as required.
Mazda On Call Exclusions
- Vehicles used in motor racing, rallies, speed or duration testing, or any practice thereof.
- Roadside Assistance arising from the loss or damage to the vehicle's contents.
- Roadside Assistance arising from damage caused through forced entry of a vehicle in an attempt to unlock and recover keys locked in, whereby the warranty holder has been fully briefed on the risk and situation by Mazda On Call staff or the provider in attendance, and the warranty holder has subsequently agreed to indemnify Mazda, against any damage cause during entry.
- Roadside Assistance arising from a recurring electrical or mechanical failure resulting from improper maintenance or servicing, where a known fault and repair have been neglected. Associated costs may be included with the repair of the vehicle.
- A situation where the vehicle is disabled by floods, snow-affected roads, or is not accessible due to other adverse conditions.**
- Vehicles being bogged/trapped in off-road conditions and not easily accessible by normal two-wheel drive recovery vehicles. **
- Vehicles being located off public roads (other than private residences), not accessible by a normal two-wheel drive recovery vehicle.
- Vehicles exceeding 3.0 tonnes in laden weight.
- Any vehicle that is not under a valid warranty.
- Vehicles modified from standard manufacturer's specifications.
- Vehicles other than those confirmed as covered by the Mazda On Call programme.
- Vehicles not displaying a current motor vehicle registration certificate and warrant of fitness.
- Multiple callouts for the same fault for the same vehicle where the owner/driver or service agent has not completed the remedial repairs within the calendar month or otherwise within a reasonable time.
- If at the time of breakdown the vehicle was towing a caravan, boat or trailer this vehicle will be towed or transported to the nearest place of storage and safety. Towing and storage costs will be the responsibility of the owner.
- Non warranty events. We will continue to support you, however once the vehicle is transported to the authorised dealer or service agent, and the fault is deemed not to be covered under warranty or is deemed as accident damage that the event costs over $300 (including GST), be included into the dealer repair invoice to the customer. E.g. incorrect fuel, punctured radiators etc.
All specifications and details described above are subject to change without notice and may vary.
Contact 0800 800 626 for any more queries.
*Mazda On Call cannot accept responsibility if you choose an establishment that does not meet your requirements.
**Costs relating to specialised equipment used to access the vehicle shall be at the owner/driver's expense.